Author(s): Graham Roberts-Phelps Pub: Hawksmere Pack Qty: 12 (Paperback) ISBN: 9781854181770 - New
229mm x 177mm x 16mm
Publication:
31 July 1999
Pages: 209
In recent years, the telephone has become a progressively more important tool for business, particularly in the fields of customer service, selling, prospecting and credit control. This book contains everything you will ever need to know about using the telephone in business.
